About Us

1. Introduction
Graceoli was created with a simple intention: to make everyday living more comfortable through thoughtful choices and reliable service.
Through graceoli.com, we aim to offer a shopping experience that is clear, practical, and suited to real daily needs.

We focus on consistency, transparency, and ease of use, ensuring that customers can browse, order, and receive support with confidence.

2. A Story from Everyday Life
One afternoon, a customer reached out to us not because of a problem, but simply to ask whether an order would arrive before the weekend.
They mentioned that evenings had recently become a quiet routine at home: cooking, tidying up, sitting down to rest after long workdays.

When the delivery arrived on time, we later received a short message saying everything went smoothly and that the space felt “finally settled.”
It was a small moment, but it reflected what we value most. Not dramatic changes, but small improvements that fit naturally into daily life.

Experiences like this remind us that behind every order is a real routine, real time, and real expectations.

3. Our Approach
We prioritise clarity over complexity and reliability over unnecessary promises.

This means:

• Clear and accurate information

• Straightforward purchasing steps

• Reasonable processing times

• Consistent communication

Our goal is to support everyday living without adding friction or confusion to the process.

4. Commitment to Customers
Providing attentive and dependable support is an essential part of how Graceoli operates.
From initial enquiries to after-sales assistance, care is taken to ensure each interaction is handled with respect and attention.

Customer feedback is reviewed regularly, helping us refine processes and improve the overall experience over time.
We believe that trust is built through steady actions rather than grand statements.

5. Contact Information
For enquiries, general information, or assistance, customers may contact Graceoli using the details below:

Email: pr@graceoli.com
Phone: +65 (874) 00788
Address: APT BLK 107 SERANGOON NORTH AVENUE 1 #13-681, SINGAPORE 550107, SINGAPORE
Customer Service Hours: Monday to Friday, 9:00 am – 5:00 pm (AEST, excluding public holidays)
Delivery Area: Australia

Graceoli looks forward to continuing to support customers with a calm, reliable, and people-focused approach to online shopping.