Sustainability Policy

1. Introduction and Purpose
This Sustainability Policy outlines the approach adopted by Graceoli to support long-term responsible business practices within the scope of its online retail operations.

We recognise that sustainability is an ongoing process and are committed to making reasonable and practical efforts that balance environmental, operational, and customer considerations, in line with applicable Australian standards and expectations.

2. Responsible Business Practices
We aim to integrate sustainability considerations into everyday decision-making.
This includes reviewing internal processes, supplier coordination, and service arrangements to identify opportunities for improved efficiency and reduced environmental impact where feasible.

Our approach prioritises consistency, accountability, and gradual improvement rather than short-term initiatives.

3. Resource Use and Waste Reduction
Efforts are made to use resources responsibly and to minimise unnecessary waste in daily operations.

Where practicable, we seek to:

• Reduce excessive use of materials

• Support reusable or recyclable packaging options

• Encourage efficient handling and storage practices

These measures are regularly reviewed to ensure they remain practical and effective.

4. Logistics and Operational Efficiency
We work with logistics partners servicing Australia to support efficient order fulfilment and delivery.

Operational planning focuses on reasonable processing timeframes and consolidated shipping practices where possible, helping to reduce avoidable transport-related impact while maintaining service reliability.

5. Digital and Administrative Practices
We recognise the role of digital operations in supporting sustainability.

Electronic communication, digital records, and online customer service are used as standard practices to reduce reliance on printed materials and unnecessary physical documentation.

6. Continuous Review and Improvement
Sustainability practices are reviewed periodically to assess effectiveness and alignment with operational needs.

Feedback, regulatory developments, and practical experience are considered when identifying opportunities for improvement or adjustment over time.

7. Contact Information
For questions regarding this Sustainability Policy or related practices, customers may contact Graceoli using the details below:

Email: pr@graceoli.com
Phone: +65 (874) 00788
Address: APT BLK 107 SERANGOON NORTH AVENUE 1 #13-681, SINGAPORE 550107, SINGAPORE
Customer Service Hours: Monday to Friday, 9:00 am – 5:00 pm (AEST, excluding public holidays)
Delivery Area: Australia

Graceoli remains committed to responsible, thoughtful, and sustainable business practices that support long-term value for customers and the wider community.