Environmental Policy

1. Introduction and Purpose
This Environmental Policy outlines the principles and practices adopted by Graceoli to support environmentally responsible operations within the scope of our online retail activities.

We recognise the importance of reducing environmental impact and are committed to making reasonable, practical efforts to support sustainability while operating in accordance with applicable Australian regulations and standards.

2. Responsible Operations
We seek to integrate environmentally conscious considerations into daily operations where feasible.

This includes reviewing internal processes with the aim of reducing unnecessary resource use and avoiding wasteful practices.

Our approach focuses on gradual improvement, prioritising realistic and measurable actions rather than short-term or symbolic measures.

3. Packaging and Materials
Where possible, we aim to minimise excessive packaging and to use packaging materials that are recyclable or reusable.

Packaging choices are evaluated based on product protection, transportation efficiency, and environmental impact.
We continue to review packaging practices to balance durability, safety, and responsible material use.

4. Logistics and Transportation
Delivery services are arranged through logistics partners operating within Australia.

We encourage efficient shipping practices by supporting consolidated deliveries and reasonable processing schedules, helping to reduce unnecessary transport-related emissions.

While logistics operations are managed by third-party carriers, environmental considerations are taken into account when reviewing service arrangements.

5. Digital Practices
We encourage electronic communication, digital documentation, and online customer support as standard practices, helping to reduce paper consumption and unnecessary printing.

6. Continuous Improvement
Environmental responsibility is treated as an ongoing process.
The business periodically reviews its practices and policies to identify opportunities for improvement that align with operational needs and customer expectations.

Feedback and practical insights are considered when assessing potential changes or enhancements.

7. Contact Information
For questions regarding this Environmental Policy or related practices, customers may contact Graceoli using the details below:

Email: pr@graceoli.com
Phone: +65 (874) 00788
Address: APT BLK 107 SERANGOON NORTH AVENUE 1 #13-681, SINGAPORE 550107, SINGAPORE
Customer Service Hours: Monday to Friday, 9:00 am – 5:00 pm (AEST, excluding public holidays)
Delivery Area: Australia

Graceoli remains committed to responsible and thoughtful business practices, with consideration for both customers and the environment.