Shipping Policy

 

1. Scope of Application
This Shipping Policy outlines the terms and conditions applicable to order delivery for purchases made through the Graceoli website.
All shipments are arranged in accordance with applicable Australian regulations and the processing timelines communicated at the time of purchase.

2. Delivery Area
Delivery services are available within Australia only.

Orders are prepared and dispatched by authorised logistics partners following standard handling and delivery procedures.
At this time, delivery to locations outside Australia is not supported.

3. Shipping Fees
All products purchased through the Graceoli website are eligible for free shipping within Australia, regardless of order value.
Any changes to shipping arrangements or conditions will be clearly communicated prior to order confirmation.

4. Order Processing and Delivery Time
Once payment has been successfully completed, orders are generally processed within 1–4 business days.

Order Processing Cut-off Time:

• Orders placed before 5:00 pm (AEST) from Monday to Friday are typically processed on the same business day.

• Orders placed after 5:00 pm (AEST), on weekends, or on public holidays will begin processing on the next business day.

After dispatch, the estimated delivery timeframe is 7–16 business days, depending on the destination and carrier operations.

5. Applicable Taxes
All prices displayed on the website include applicable taxes in accordance with Australian regulations.
No additional taxes, duties, or fees are payable upon delivery.

6. Order Tracking and Returns
Once an order has been dispatched, customers will receive a confirmation email containing tracking details to monitor delivery progress.

Return requests may be submitted within 30 days of receiving the order, subject to the conditions outlined in the Return, Exchange, and Refund Policy.
After returned items are received and inspected, eligible refunds are processed within 2–5 business days. The exact time for the funds to be credited depends on the banking institution.

7. Contact Information
For shipping-related enquiries or assistance, please contact us using the details below:

Email: pr@graceoli.com
Phone: +65 (874) 00788
Address: APT BLK 107 SERANGOON NORTH AVENUE 1 #13-681, SINGAPORE 550107, SINGAPORE
Customer Service Hours: Monday to Friday, 9:00 am – 5:00 pm (AEST, excluding public holidays)
Delivery Area: Australia

Graceoli is committed to providing a reliable, transparent, and compliant delivery experience aligned with Australian online retail standards.