Contact Us

1. Introduction
The Graceoli website provides a dedicated customer support service to ensure clear, direct, and reliable communication with users.
Our aim is to assist customers throughout every stage of the shopping experience by offering timely, accurate, and professional support.

All enquiries are handled with care and discretion, in accordance with applicable regulations and customer rights.

2. Customer Support Services
Customer support is available to assist users before, during, and after the purchasing process by providing clear information and practical guidance.

Customers may contact us regarding:

• Product information, materials, and general usage guidance

• Product availability and specifications

• Order status, shipping, and delivery enquiries

• Returns, refunds, and after-sales support

• Reporting delivery delays or other order-related issues

Each enquiry is reviewed carefully, and reasonable efforts are made to respond as promptly as possible.

3. Contact Methods
Customer support can be reached through the following official channel:

• Email

This channel is available for general enquiries, order-related questions, and after-sales assistance.
Email enquiries are handled in the order received to ensure fair and timely responses.

4. Service Hours and Response Time
Customer support is available during the following hours:

• Monday to Friday, 9:00 am – 5:00 pm (AEST)

Enquiries submitted outside these hours will be addressed on the next business day.
Priority may be given to enquiries relating to active orders and deliveries.

5. Contact Details and Service Area
For all enquiries or assistance, please use the contact details below:

Email: pr@graceoli.com
Phone: +65 (874) 00788
Address: APT BLK 107 SERANGOON NORTH AVENUE 1 #13-681, SINGAPORE 550107, SINGAPORE
Service Area: Australia

Graceoli is committed to providing responsive, professional, and customer-focused support for customers shopping within Australia.