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Privacy Policy

 

1. Introduction and Scope of Application
This Privacy Policy explains how personal information is collected, used, stored, and protected when users access and interact with the Graceoli website.
This policy applies to all users, including visitors, registered users, and customers who place orders through the website.

All personal information is handled in accordance with applicable Australian privacy laws and regulations, including the Privacy Act 1988 (Cth), with a focus on transparency, security, and responsible data management.

2. Personal Information We Collect
When using the website or placing an order, users may voluntarily provide certain personal information, including but not limited to:

  • Full name

  • Email address

  • Delivery address

  • Optional contact phone number

  • Information required for order processing, payment handling, and customer support

Providing personal information is necessary to complete transactions and to access services offered through the website.

3. Use of Cookies and Similar Technologies
The Graceoli website uses cookies and similar technologies to ensure proper functionality and to improve the user experience.

Cookies may be used to:

  • Enable essential website functions

  • Remember user preferences and settings

  • Collect anonymised analytical data to improve website performance and usability

Users may manage or disable cookies at any time through their browser settings. Disabling certain cookies may affect website functionality.

4. Use of Personal Information
Personal information collected through the website is used solely for the following purposes:

  • Processing and delivering orders

  • Communicating with users regarding orders, enquiries, or account matters

  • Providing customer support and after-sales assistance

  • Complying with legal, regulatory, and administrative obligations

  • Improving website functionality and overall user experience

Graceoli does not sell, rent, or disclose personal information to unauthorised third parties.

5. Data Storage and Retention
Personal information is stored securely and retained only for as long as necessary to fulfil the purposes for which it was collected, or as required under applicable Australian law.

Session cookies are deleted once the browser session ends. Persistent cookies may be stored for up to 12 months, depending on their intended purpose.

6. User Rights
In accordance with Australian privacy regulations, users have the right to:

  • Access personal information held about them

  • Request correction of inaccurate or incomplete information

  • Request deletion of personal information, where permitted by law

  • Request restriction of data processing in certain circumstances

  • Object to the use of personal information for legitimate reasons

  • Withdraw consent at any time, where consent has been provided

Requests relating to privacy rights will be handled within the timeframes required by applicable law.

7. Data Security
Appropriate technical and organisational measures are implemented to protect personal information against unauthorised access, loss, misuse, or disclosure.

While reasonable steps are taken to safeguard personal data, no method of data transmission or storage can be guaranteed to be completely secure.

8. Contact Information
For questions regarding this Privacy Policy, data protection matters, or to exercise privacy rights, users may contact Graceoli using the details below:

Email: pr@graceoli.com
Phone: +65 (874) 00788
Address: APT BLK 107 SERANGOON NORTH AVENUE 1 #13-681, SINGAPORE 550107, SINGAPORE
Customer Service Hours: Monday to Friday, 9:00 am – 5:00 pm (AEST, excluding public holidays)
Delivery Area: Australia

Graceoli is committed to protecting user privacy and maintaining a secure, transparent, and trustworthy online shopping environment in Australia.