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Cookie Policy

1. Introduction
This Cookie Policy explains how cookies and similar technologies are used on the Graceoli website, in accordance with applicable Australian privacy laws and online data protection standards.

The purpose of this policy is to provide users with clear information about the types of cookies used, their purposes, and the options available for managing cookie preferences, enabling informed control over browsing choices.

Cookies are used in line with principles of lawfulness, transparency, and proportionality.

2. What Are Cookies
Cookies are small text files that a website places on a user’s device, such as a computer, smartphone, or tablet.

These files are stored locally on the device and transmitted back to the website during subsequent visits. Cookies are commonly used to:

  • Recognise users

  • Store preferences and settings

  • Improve website functionality and browsing experience

Cookies may be session-based or persistent, depending on their intended function.

3. Types of Cookies Used
The Graceoli website may use the following categories of cookies to ensure proper operation and service optimisation:

  • Essential cookies, required for core website functions such as secure access and shopping cart management

  • Functional cookies, used to remember user preferences and settings

  • Performance cookies, which collect anonymised information to improve website structure and content

  • Analytical cookies, which provide aggregated and anonymised statistics regarding website usage

These cookies do not directly identify individual users.

4. Enabling and Disabling Cookies
When visiting the website for the first time, users may be presented with options to accept or manage cookies through available preference tools.

Users may also modify cookie settings at any time through their browser, including accepting, blocking, or deleting cookies.
Please note that disabling essential cookies may limit certain website functionalities.

5. User Control and Cookie Management
Users can configure their browser settings to:

  • Receive notifications before cookies are stored

  • Reject all cookies or only third-party cookies

  • Delete cookies already stored on the device

Browser settings vary by provider. Users are encouraged to consult their browser’s help documentation for detailed instructions.

6. Cookie Retention Period
Cookies are retained only for as long as necessary to fulfil their intended purposes, in accordance with the Privacy Policy.

  • Session cookies are automatically deleted when the browser is closed

  • Persistent cookies may be stored for up to 12 months, unless removed earlier by the user

After the applicable retention period, cookies are deleted or irreversibly anonymised in line with relevant requirements.

7. Contact Information
For questions regarding the use of cookies or the handling of personal information, users may contact Graceoli using the details below:

Email: pr@graceoli.com
Phone: +65 (874) 00788
Address: APT BLK 107 SERANGOON NORTH AVENUE 1 #13-681, SINGAPORE 550107, SINGAPORE
Customer Service Hours: Monday to Friday, 9:00 am – 5:00 pm (AEST, excluding public holidays)
Delivery Area: Australia

Graceoli is committed to transparency and responsible data practices, ensuring a secure, reliable, and trustworthy browsing experience.