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Terms of Service

 

1. Introduction and Scope of Application
These Terms of Service govern access to and use of the Graceoli website, including the terms applicable to online purchases.

By accessing the website or placing an order, users agree to be bound by these Terms of Service, which are drafted in accordance with applicable Australian laws governing electronic commerce and consumer protection.

2. User Accounts and Responsibilities
Certain features of the website may require the creation of a user account. Users agree to provide accurate, current, and complete information during registration.

Users are responsible for maintaining the confidentiality of their account credentials and for all activities conducted under their account.

We reserve the right to suspend or terminate accounts in cases of fraudulent, improper, or non-compliant use.
We are not responsible for losses or damages arising from misuse of the website or from inaccurate information provided by users.

3. Products, Availability, and Pricing
Product descriptions and images are provided for reference and may vary slightly due to technical display or production updates.

All prices displayed on the website are shown in Australian dollars (AUD) and include applicable taxes.

If a product becomes unavailable after an order is placed, users will be notified and may choose an alternative product or request a refund.

We reserve the right to update pricing and product availability at any time, while honouring confirmed orders under the conditions applicable at the time of purchase.

4. Orders and Payments
Orders are placed through the website and are considered accepted only once an order confirmation has been issued.

Accepted payment methods may include major internationally recognised credit and debit cards.
All transactions are processed using secure encryption technologies.

If payment is unsuccessful or incomplete, the order will not be processed and may be automatically cancelled.

5. Shipping and Delivery
Orders are generally processed within 1–4 business days following payment confirmation.

Order Processing Cut-off Time:

  • Orders placed before 5:00 pm (AEST) from Monday to Friday are typically processed on the same business day.

  • Orders placed after 5:00 pm (AEST) or on public holidays are processed on the next business day.

Delivery Time and Shipping Costs:

  • After dispatch, orders are typically delivered within 7–16 business days, depending on destination and carrier operations.

  • All products are eligible for free shipping within Australia.

  • No additional charges are payable upon delivery.

For further details, users are encouraged to review the Shipping Policy.

6. Order Cancellation

  • Customers may request cancellation of an order within 24 hours of purchase confirmation, provided that order processing or shipment preparation has not yet commenced.

  • If the order has already entered processing, has been prepared for shipment, or if the 24-hour cancellation window has passed, cancellation will no longer be possible.

  • In such cases, customers may submit a return request after receiving the goods, in accordance with the return procedure.

We reserve the right to decline cancellation requests where processing has already begun.

For further details, users are encouraged to review the Order Cancellation Policy.

7. Returns and Refunds
Graceoli accepts return requests only.

Direct product exchanges are not offered. This is because each order is processed individually, and product availability may vary at the time a return is received.
To ensure accuracy and transparency in order handling, customers who wish to receive a different product or variation are advised to complete a return first and place a new order separately through the website.

Customers may submit a return request within 30 days of receiving the order.

Returned items must be in the same condition as received, including:

  • No damage

  • Original packaging intact

  • All accessories and documentation included

Returns will not be accepted for items that have been used, altered, or returned without original packaging.

Where applicable, a return shipping label may be included in the original parcel to assist with the return process.

For further details, users are encouraged to review the Return, Exchange, and Refund Policy.

8. Privacy and Data Protection
Personal information is collected and processed in accordance with applicable Australian privacy laws.

Information is used solely for contractual, administrative, and customer support purposes.
Users may exercise their privacy rights by contacting customer support as outlined in the Privacy Policy.

9. Governing Law and Dispute Resolution
These Terms of Service are governed by the laws of Australia.

In the event of a dispute, users are encouraged to contact us to seek an amicable resolution prior to pursuing formal legal action.

10. Contact Information
For enquiries or assistance, users may contact us using the details below:

Email: pr@graceoli.com
Phone: +65 (874) 00788
Address: APT BLK 107 SERANGOON NORTH AVENUE 1 #13-681, SINGAPORE 550107, SINGAPORE
Customer Service Hours: Monday to Friday, 9:00 am – 5:00 pm (AEST, excluding public holidays)
Delivery Area: Australia

Graceoli recommends reviewing these Terms of Service periodically, as they may be updated to maintain transparency and ongoing compliance.