Free delivery on all Graceoli orders
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Order Cancellation Policy

1. Cancellation Conditions

  • Customers may request cancellation of an order within 24 hours of purchase confirmation, provided that order processing or shipment preparation has not yet commenced.

  • If the order has already entered processing, has been prepared for shipment, or if the 24-hour cancellation window has passed, cancellation will no longer be possible.

  • In such cases, customers may submit a return request after receiving the goods, in accordance with the return procedure.

Graceoli reserves the right to decline cancellation requests where the order is already in preparation or has been handed over to the courier.

2. Cancellation Procedure
To request an order cancellation, customers must submit a written request via email or contact customer support by phone.

The request should include the following information:

  • Order number

  • Proof of payment or confirmation of the payment method used

All cancellation requests are reviewed on a case-by-case basis. Customers will be notified of the outcome as promptly as possible.

3. Refund Method and Processing Time
Once a cancellation request has been approved, the refund will be processed within 2–5 business days.

Refunds are issued using the same payment method originally used to place the order.
The time required for the refunded amount to appear in the customer’s account may vary depending on the policies and processing times of the relevant financial institution or payment provider.

4. Contact Information
For enquiries or assistance regarding order cancellations, customers may contact us using the details below:

Email: pr@graceoli.com
Phone: +65 (874) 00788
Address: APT BLK 107 SERANGOON NORTH AVENUE 1 #13-681, SINGAPORE 550107, SINGAPORE
Customer Service Hours: Monday to Friday, 9:00 am – 5:00 pm (AEST, excluding public holidays)
Delivery Area: Australia

Graceoli is committed to providing a reliable, transparent, and compliant delivery experience aligned with Australian online retail standards, and encourages customers to review this Order Cancellation Policy carefully before placing an order to ensure a clear, informed, and compliant shopping experience.